When You're Facing the Worst, Call Us First

Thank you for the excellent job you and Northstar performed on my home. Experiencing a flood is a stressful and exhausting experience. I was thrilled when you immediately responded to our call and arrived at our home in minutes. Your hard work through the entire weekend saved additional damage and helped us to recover quickly. Northstar's service, responsiveness, and accessibility were excellent. I also found you to be completely open, honest, and fair. I was very satisfied with your work and would recommend you over anybody else in the area.

We recommend North Star Restoration services for any restoration requirements. We are a small entity owning and managing several residential rental properties in St. George, UT. On New Year's Eve, a water pipe burst in the wall of one of our units in the middle of the night. Flooding was so severe we had to move our tenants into a hotel for almost 2 weeks. Recognizing that the event happened over a major holiday, we were extremely pleased that North Star was able to come in and repair all the damage in a very expeditious manner. This included completely replacing the carpeting, ceramic tiles in the kitchen and both bathrooms. Plus the laminate flooring in the entryway and dining areas. During an extremely stressful period for both my wife and I, as well as our tenant, North Star Restoration presented a professional, calm, and reassuring demeanor, and ensured the project was completed extremely quick. We do not hesitate to recommend North Star Restoration Co., to anyone seeking a swift, effective, and reasonable resolution to any emergencies they might have

I am more than pleased to be a reference for Jon Graf and North Star Restoration. He handled everything brilliantly. I had a water line break under my home and he was able to get the entire driveway re-paved after all the damage from the plumbing. Once the initial claim was made, he dealt directly with the insurance company so I didn't have to. This took a lot of stress away from me as a single mom. His mannerism and professionalism far exceeded what I expected of a restoration company. He actually cared about the job and saw the whole project all the way through, even checking back with me after the job was finished. I appreciate him so much.

My home in St. George, Utah was severely flooded while I was on a 10 day vacation to Alaska. By the time it was discovered, the home was heavily damaged. The basement ceilings had all dropped, and the majority of the basement and upstairs had to be gutted and reconstructed. Jon Graf and his company were involved from the moment they were informed of the event. They had removed the sheetrock, the carpet and the insulation, and were drying out the house even before I returned from my vacation. They inventoried our belongings and moved them to an off-site storage facility and they reconstructed about 70% of my home. I enjoyed working with this company. They were very pleasant to work with and were very willing to work in the modifications, which I wish I had done when I originally constructed the home years earlier. I felt they finished this large construction project in an acceptable amount of time. Most importantly my wife and I were extremely pleased with the result. I would highly recommend Jon Graf and his company for re-construction projects, whether large or small. They were great to work with, produced a wonderful finished product and did so in a timely manner.

We had a major setback of a hot water line leaking inside the wall for what we believe several months without detection. Jon and his staff went right to work on the bid and insurance work. Jon took the leg work out of a lot of the process for us by contacting the insurance Adjuster on our behalf to detail all of the remodel processes. Our entire kitchen, pantry, and water heater cubby all needed to be repaired/replaced. Jon was detailed in the work that needed to be done as well as made improvements and used suggestions we had. He also worked with us on our deductible to help us through this downfall. He got us set up in a Kitchenette big enough for my family of 6 to stay in during the two weeks time of not having water use during the remodel. We have had to call him to our home on a couple of occasions to look at some things that were in need of repair. Jon or another of his staff would be there with the repair or answer to a question within the appointed time. We were nothing but satisfied with the work he provided. In fact Jon received a recommendation from me for my Grandmother's rental home in which she also used Jon on a large fire loss. Thank you for the opportunity to express our gratitude for the work well done by Jon Graf (North Star Restoration).

North Star Restoration was a tremendous help to our family (of John R. Clark, M.D. and Antoinette E. Clark) after my parents' house fire. Not only did Jon Graf lead the team through a monumental clean-up of fire destruction and smoke damage to my parents' home, but the group accomplished a timely cleaning and restoring of the salvageable contents as well. Mr. Graf and his team were very efficient and capable in their work, showing compassion and patience when my parents were under great stress. In addition to the fire clean-up, Jon Graf and his construction crew demonstrated outstanding skill and workmanship in the re-building of my parents' home in Bloomington. As there were many decisions to be made, including upgrades to make the home more handicapped-friendly, Mr. Graf and his team showed patience and dependability in accommodating our many requests. Best of all, my parents' home is much more beautiful than it was before the fire and we are all very happy with the results! We would be pleased to recommend Jon Graf as proficient, honest and capable in his many business endeavors, and highly regard his quality of work and team-leadership abilities.

While working for another company, Jon lead a team that completed a wonderful job on my secondary home when I had a major water damage claim. He and his team got right to work at night while I was over 300 miles away and immediately took steps to remediate the damage. I was very grateful for the work his team did to put my house back together while I was dealing with a Condo Association policy that had questions of coverage responsibility. In the end the claim was taken care of correctly and the work done by Jon was fantastic. I would highly recommend Jon as a General Contractor and would also ask he be given consideration for any preferred contractor program. I would welcome any other questions you may have regarding his work.

I have worked with Jon Graf twice in the last eight years for two separate water damage occurrences in my home. Jon and his organization were very thorough during the repairs and they completed their tasks in a timely manner. They also cleaned up after themselves and did not leave any issues for me to take care of after they departed. Jon stayed in touch with me and I knew where they were every step of the way during the repair process. His communication was thorough and timely. Jon's organization is very professional. I believe Jon has gone out of his way to resolve our latest water damage. I highly recommend their services and would use them again.